Verizon has a lot of issues that come along with their benefits. Of course, this can happen to any company, as issues stemming from phone services aren’t really a thing of wonder. However, since it’s so hard to deals with these issues alone, you’ll have to resort to contacting the company, which in this case, is Verizon. At the same time, troubleshooting and DIY solutions are hard to pull because you run the risk of causing more damage to your mobile. You’re in luck though, because there are tons of ways by which you can call up the company and get some much needed aid. Here is the Verizon Wireless 1-800 number, along with a few other ways to get in touch with the company.
The separation of one company
The first thing you might want to know about is while Wireless is still under Verizon, they aren’t treated the same. Instead, problems with the main Verizon company should be taken up with them, while issues that arise from their Verizon Wireless have to be dealt with by the staff within Wireless. Unfortunately, that means the 1-800 number doesn’t deal with Wireless issues, as it is basically a direct line to the main company’s customer support. This shouldn’t discouraged you though, because that just means you’re getting specific instructions for your problem as opposed to guesswork.
The different Numbers
As you already know, 1-800-VERIZON will connect to the main company, so call this up if you have any griped with their main service. Tapping in *611 on your phone will call up Wireless’ customer support. Remember though, you’re going to get a machine first, and navigating through the menu can be a bit of a pain for a lot of people. However, after that, you should be connected to a live agent that will help you out. Calling 800-922-0204 will result in the same thing, but is an alternative number that you can use on a landline.
Using Live Chat
Live Chat is a lot more efficient than trying to call up an agent since there are a lot of representatives online at any one time. However, trying to catch them online can be a pain, so if you’re going to ask about a service or troubleshoot some issues, then trying them at around 6am to 11pm should be the best option. These hours also go for live agents that handle callers. The live chat option is only available on their main site, however, you can still visit customer support through your mobile.
The last means you can turn to when dealing with your issues is to check out the many twitter accounts Verizon owns. @VZWSupport, @VerizonSupport, and @VerizonFiOS are all legitimate feeds that you can use to get into contact with an agent.
The advantage of registering to the Verizon Main Site
The beauty of having account with Verizon is that support is easier to attain. Besides, the option is free to use and comes with an account that details your billing and stores some of the information from your phone for safekeeping. While they do offer a bunch of other features (like news and sports updates) with your newly minted account, they’re kind of sub-par when compared to the more devoted websites here.